GCCA publishes consumer rights protection statistics for the first nine months of the current year
In the reporting period, the Georgian Competition and Consumer Agency (GCCA) received a total of 2013 applications and 6250 calls concerning consumer rights protection.The number of applications increased by 102% compared with the same period of the previous year.

Through its decisions, the GCCA established 248 violations of consumer group rights in 563 cases. For failure to comply with obligations imposed by the Agency, 136 traders were fined in 307 cases, with total fines amounting to GEL 303,463. To protect consumers, 147 commitment agreements were concluded in 168 cases, under which traders undertook to revise their internal business policies and to restore the rights of consumers who had been harmed by unfair commercial practices.
Of the applications submitted in the reporting period, 68% related to online trade and 32% to purchases made in person. By region, Tbilisi accounted for the largest share of applications (81%), followed by Adjara (6%), Imereti (3%), Kvemo Kartli (2%), Kakheti (2%), Samegrelo-Zemo Svaneti (2%) and other regions.
By subject matter, 834 applications concerned requests for reimbursement, 436 the repair or replacement of defective goods, and 498 the restoration of rights in cases of deficient services; the remaining 245 related to other matters. By sector, wholesale and retail trade accounted for 67% of applications, followed by transport and storage (11%), arts, entertainment and recreation (3%) and other activities (19%).
Other News
Applications now open for BARTA 2026
05.10.2026.19:37
The Best Annual Report and Transparency Award (BARTA) competition is now open for applications.
Over its seven-year history, BARTA has become an important part of Georgia's corporate sector. The competition aims to improve the quality of corporate reporting and transparency among Georgian companies. This year, the competition is once again organized by the National Bank of Georgia, the State Insurance Supervision Service of Georgia, the Service for Accounting, Reporting and Auditing Supervision, and the Foundation of Beneficiaries of Accounting Reform, with the support of the World Bank and the Business Association of Georgia.
Applications are open from today until November 10, 2026.
As in previous years, the BARTA competition is open to first-category companies and groups, as well as all Public Interest Entities (PIEs). All companies listed on the stock exchange will automatically be included in the evaluation, provided they meet the eligibility criteria, including having received an unqualified audit opinion. Other Public Interest Entities, including companies admitted to trading, will be required to submit their own applications.
The winners across eight award categories will be announced at the award ceremony in February 2027. BARTA will assess company reports in four main categories: Large Financial Companies, Large Non-Financial Companies, Small and Medium Financial Companies, and Small and Medium Non-Financial Companies. For the first time this year, the small and medium-sized company categories have been divided into financial and non-financial categories, with a separate winner selected in each. In addition, the competition will recognize the Best Sustainability Report among participating companies.
For the first time, BARTA is also introducing the State-Owned Enterprises Transparency and Reporting Award, which will recognize the state-owned enterprise demonstrating the highest standards of corporate governance and reporting. BARTA is also introducing a special Jury's Choice Award, to be determined by the jury.
This award gives jury members the flexibility to recognize a company that has demonstrated significant achievements, innovation, substantial progress, or a strong commitment to transparency in 2026.
BARTA will also recognize the Best First-Time Participant. This award acknowledges and rewards a company entering the BARTA competition for the first time that demonstrates high reporting standards in its very first year of participation.
BARTA was established in 2019 as part of the European Union and World Bank's joint Financial Inclusion and Accountability Project.
BARTA 2026 is supported by the World Bank's Accounting, Auditing and Sustainability Reporting (EAASURE) regional program, implemented by the Centre for Financial Reporting Reform (CFRR).